*Legal
Complaints Policy
Lexpay is committed to handling complaints fairly, transparently and promptly. This policy explains how to raise a complaint and our response standards.
Last updated: June 1, 2026
01.How to file a complaint
Email complaints@lexpayments.net with your account ID, a description of the issue and any supporting documentation.
02.Acknowledgement
We acknowledge complaints within 2 business days and assign a unique case reference.
03.Investigation & resolution
We aim to resolve complaints within 15 business days. Complex cases may take up to 35 business days, in which case we will keep you informed.
04.Escalation
If you are not satisfied with our final response, you may escalate to the Central Bank of the UAE Consumer Protection Department or, for EU customers, your national alternative dispute resolution body.
Lexpay FZ-LLC is regulated in the United Arab Emirates. This document is provided for informational purposes and forms part of the binding agreement between you and Lexpay. For legal questions contact legal@lexpayments.net. Report abuse to abuse@lexpayments.net and fraud to fraud@lexpayments.net.